Generation Tech Support LLC — Privacy Policy
EFFECTIVE / LAST UPDATED: February 12th, 2026
Your privacy is very important to all of us at Generation Tech Support LLC (“Company”, “we”, “us”, “our”, or “Generation Tech Support”). We have established this privacy policy (“Privacy Policy”) to explain to you how your personal information is protected, collected, and used.
SMS / Mobile Privacy Commitment: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By visiting one of our websites (the “Site”), using Site features, and/or utilizing Services provided by us in connection with any of the foregoing (collectively, the “Services”), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do no
1. PERSONAL INFORMATION DEFINED
“Personal Information” means any information about you that is personally identifiable, such as your name, physical address, email address, phone number, financial account information (such as credit or debit card numbers), and other information that may or may not be otherwise publicly available.
2. INFORMATION COLLECTION & USE
Generation Tech Support collects Personal Information from you through our Services to provide a smooth, efficient, safe, and customized experience that meets your needs. We only collect Personal Information that we consider necessary for performing the Services you have explicitly requested.
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Information You Provide: If you choose to purchase or use certain Services, we may require you to provide contact, identity, and billing information. Where possible, we indicate which fields are required and which are optional. You can always choose not to provide information by opting out of using a particular Service.
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Financial Transactions: We use your billing and financial information to verify the accuracy of your account and to securely process payments related to your use of our Services.
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Behavioral & Device Tracking: We may automatically track certain information based upon your behavior on the Site (such as the URL you came from, the browser you are using, and your IP address) to perform internal demographic and analytical research.
3. THIRD-PARTY PLATFORM INTEGRATIONS (ZOOM COMPLIANCE)
If you choose to connect our Services to third-party platforms, such as Zoom Video Communications, Inc. (“Zoom”), we collect and process data from your Zoom account via Zoom’s APIs to facilitate the integration.
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What Zoom Data We Access: Depending on the specific integration permissions you grant, we may access your Zoom user ID, name, email address, profile information, and relevant meeting metadata.
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How We Use Zoom Data: This data is used exclusively to power, maintain, and improve the specific functionality of the GenTech integration (such as scheduling remote support sessions or coordinating classes).
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Data Sharing Restrictions: We do not sell, rent, or lease data retrieved from Zoom APIs to any third parties. Zoom data is never shared with third-party affiliates or service providers for marketing or promotional purposes. It is strictly shared under confidentiality agreements only with essential infrastructure subprocessors (like website hosting or secure cloud databases) necessary to deliver the integration service.
4. DATA RETENTION AND DELETION
We retain your personal data—including data retrieved via third-party integrations like Zoom—only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
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Data Deletion Rights: Users have the absolute right to request the permanent deletion of their personal information at any time.
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How to Request Deletion: If you wish to disconnect our integration, revoke API permissions, or request the complete deletion of your data collected from third-party services like Zoom, please contact us directly at admin@gentechsupport.com.
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Processing Timeframe: Upon receiving a verified request, we will process and permanently purge your data from our active databases and systems within thirty (30) days, in compliance with standard data compliance webhooks and platform requirements.
5. INFORMATION SHARING AND DISCLOSURES
As a matter of policy, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent. In the normal course of business, generic categories of personal information may be disclosed under the following narrow circumstances:
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Service Providers: We may share information with trusted providers who support our operations (such as credit card processing, cloud hosting, and analytics). These companies are legally bound to refrain from using or disclosing your information for any purpose other than performing work for us.
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Legal Requests: We cooperate with law enforcement and government inquiries to protect intellectual property rights and combat fraud. In response to a verified request by government officials relating to a criminal investigation or alleged illegal activity, we can disclose your name, city, state, telephone number, email address, and fraud complaints without a subpoena if we believe in good faith that disclosure is necessary to prevent imminent physical harm or financial loss.
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Business Transactions: If we become involved in a merger, acquisition, or sale of assets, your information may be shared during negotiations and transferred as part of those business assets.
6. LOG FILES, COOKIES, AND RELATED TECHNOLOGIES
Like most websites, we gather certain network information automatically (IP addresses, browser type, ISP, operating system, and timestamps) and store it in log files. We use this anonymous aggregate data to analyze trends, administer the site, and track user movements.
We also use cookies (both temporary “session” cookies and longer-lasting “persistent” cookies) to recognize you when you return, personalize your dashboard, and detect fraud. You can manage, block, or delete cookies by adjusting your browser or mobile device’s privacy and security settings.
7. SECURITY
We follow generally accepted industry standards to protect all Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially acceptable security protocols to guard your data, we cannot guarantee its absolute security.
8. LIMITATION OF LIABILITY & INDEMNIFICATION
Under no circumstances, including negligence, shall Generation Tech Support LLC be liable for any indirect, special, incidental, or consequential damages arising out of the use or inability to use this site or our services. In no event shall our total liability to you under this agreement exceed thirty dollars ($30), regardless of the cause of action.
You agree to defend, indemnify, and hold harmless Generation Tech Support LLC, its officers, directors, employees, and agents from any and all losses, liabilities, damages, claims, and expenses (including attorneys’ fees) arising out of your access to the Site or misuse of our Services.
9. INTERNATIONAL VISITORS
Generation Tech Support LLC is headquartered in the United States. By providing us with your Personal Information, you understand and consent to its transfer, processing, and storage within the United States, where privacy laws may differ from those in your home country.
10. CONTACT INFORMATION
If you have any questions, comments, or data deletion requests regarding this Privacy Policy, you can reach our team at:
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Email: admin@gentechsupport.com
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Mailing Address: 402 E Greenway Pkwy Suite 21, Phoenix, AZ 85022
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Phone: 602-374-5624