TechCare Membership - GenTech Support
TechCare Membership

One solution for all your home tech problems.

Fix, protect, and connect everything in your home network. Get on-demand tech support and configuration help from trusted local experts for one predictable monthly fee.

Expert Local Team No Long-Term Commitments Priority Support
CHOOSE YOUR PLAN

Simple plans to cover every device in your home.

Home Essential

Great for basic troubleshooting and keeping your core devices connected and secure.

$79 / month

  • 2 hours of technical support per month
  • 1 in-home visit per quarter
  • Next-business-day response window
  • Regular security & network checkups
  • Up to 5 hardware devices covered
  • 10% discount on components & builds
Get Home Essential

Home Premium

Ultimate coverage for remote workers and smart homes that need zero tech downtime.

$229 / month

  • Unlimited premium support access
  • 2 in-home visits every single month
  • Guaranteed 2-hour urgent response window
  • Coverage for up to two properties
  • Complete smart-home setup & management
  • 30% off components
  • 15% off Summer Camps
Get Home Premium
Features Essential Plus Premium
Included monthly support2 hours5 hoursUnlimited
Scheduled in-home visits1 / Quarter1 / Month2 / Month
Response TimeNext Business DaySame Day Priority2-Hour Urgent Window
Devices CoveredUp to 5 devicesUp to 10 devicesUnlimited Support
How to Reach UsStandard PortalPriority ChannelsDirect Phone, Text, & Email
Network diagnostics-Annual AuditSemi-Annual Audit
System health monitoringQuarterly RunMonthly CycleBi-Weekly Review
Smart Home SetupCore TroubleshootingAdvanced MappingTotal Home Architecture
Professional support expert helping fix tech configuration issues
HOME CARE

Your technology, completely connected and managed seamlessly.

Every home has a different setup, and everyone's tech needs are completely unique. Whether you just need basic troubleshooting or setting up new devices, take our short quiz to find out exactly which plan is the perfect match for you.

Find Your Perfect Plan
PROACTIVE FINANCIAL CONTROL

One tech emergency can cost you more than 6 months of membership.

Virus & Malware Removal

$450
Standard single event, non-member

Wi-Fi & Network Setup

$350
Standard single event, non-member

Computer Setup & Tuning

$300
Standard single event, non-member

A standard bundle of unexpected events can scale past $1,100 instantly. The Home Essential Plan protects your home and budget for just $79/month.

SMART RECOMMENDATION QUIZ

Find your perfect TechCare plan.

Answer 3 quick questions about your home environment to see our recommendation.

How many internet-connected devices run simultaneously in your home?

Does anyone in your home work remotely or depend on zero tech downtime?

How often do you encounter frustrating tech, wifi, or device issues?

RECOMMENDED PLAN

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Lock In Plan Pricing Now
The TechCare Standard

Built for reliability, security, and complete peace of mind.

Local

We operate straight out of the Phoenix metro area and are dedicated to bringing you fast, reliable support.

Secure

We use industry-standard security and encryption practices to ensure your home network, passwords, and personal data stay completely safe.

Flat Monthly Pricing

Never worry about sudden, expensive hourly repair rates again. Our flat monthly structure locks in complete coverage with zero surprise invoices.

Frequently Asked Questions

We provide full support across Apple and Windows devices, desktop computers, laptops, personal smartphones, tablets, smart home networks, printers, and more.

Not at all. All TechCare plans are strictly month-to-month. You can upgrade, downgrade, or cancel at any time with no hidden fees or cancellation penalties.

Scheduling is easy. Members can submit a help request directly through our support portal, text us, or call us directly. Based on your plan, a local technician will be scheduled to help you right away.

If a major issue requires more time than your plan covers, you can easily add discounted extra hours or upgrade to the next tier for seamless coverage.