Generation Tech Support LLC
Privacy Policy
EFFECTIVE: August 25, 2016
Your privacy is very important to all of us at Generation Tech Support LLC (“Company” or “we” or “us” or “our” or “Generation Tech Support”). We have established this privacy policy (“Privacy Policy”) to explain to you how your personal information is protected, collected, and used.
By visiting one our websites (the “Site”), using Site features, and/or by Services provided by us in connection with any of the foregoing (collectively, the “Services”), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access the Services. By submitting Personal Information to us through the Services, you expressly consent to our use and disclosure of your Personal Information in accordance with this Privacy Policy.
If we decide to change our Privacy Policy, we will post a new policy on this page and change the date at the top of the policy. Therefore, we encourage you to check the date of our Privacy Policy whenever you visit our Sites for any updates or changes. We will notify you of any modifications to this Privacy Policy that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.
PERSONAL INFORMATION
Personal information is information about you that is personally identifiable, such as your name, email address, financial account information such as a credit card number, and other information, that may and may not be otherwise publicly available (“Personal Information”).
INFORMATION COLLECTION & USE
Generation Tech Support collects Personal Information from you through our Services to allow us to provide the Services that will most likely meet your needs and preferences. As you use our Services, we collect Personal Information that you give us. We only collect Personal Information about you that we consider necessary for performing the Services that you have requested and meeting your needs and preferences.
In general, you can “opt-in” to provide us with any Personal Information. Once you agree to provide us with Personal Information, you are no longer anonymous to us. If you choose to use and/or purchase certain Services we may require you to provide contact and identity information, billing information, and other Personal Information as indicated on the forms throughout the Site. Where possible, we indicate which information is required and which is optional. You always have the option to not provide information by choosing not to use particular Services.
Under some circumstances we may require some additional financial information. We use your financial information, including credit or debit card information, or information about other forms of payment, to verify the accuracy of your name, address and other information, as well as to conduct financial transactions related to your use of our Services.
We may track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand our customers. This information may include, but may not be limited to, the URL that you just came from, which URL you go to next, your computer browser information, and your IP address.
If you send us personal correspondence, such as emails or letters, or other users or third parties send us correspondence about your activities or postings on the Site, we may collect and retain such information in a specific file.
USE OF YOUR PERSONAL INFORMATION
We use your Personal Information, and other information we obtain from your current and past activities on the Site to: provide the Services that your request; respond to inquiries and requests for information; resolve disputes; troubleshoot problems; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize your experience on the Site; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use and other agreements; and as otherwise described to you at the time of collection. We may compare and review your Personal Information for errors, omissions, and accuracy.
You agree that we may use your Personal Information, including your email address, to improve our marketing and promotional efforts, to analyze Site usage, to improve the Services, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, to provide you with a smooth, efficient, safe, and customized experience while using the Site and/or the Services.
COMMUNICATIONS FROM US
We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each such communication or by contacting us.
You will be notified when your Personal Information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if access to our Site or Services is temporarily suspended for maintenance, we might send you an email or text message. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please do not submit your Personal Information through the Site.
INFORMATION SHARING AND DISCLOSURE
As a matter of policy, we do not sell, rent, or share any of your Personal Information, including your email address, to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your Personal Information may be disclosed in the normal scope of business to provide our services and products to customers:
Working with Service Providers: We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email delivery, location mapping, postal mail processing and delivery, and analytics services. We require the companies to refrain from collecting, using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law.
Business Transactions: If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
Legal Requests: Generation Tech Support cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you, other users, and Generation Tech Support from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, username history, and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or report suspected illegal activity.
Aggregate Data: Generation Tech Support may collect certain aggregate data about its users and share it with its partners, affiliates, investors, and research teams for the purposes of identifying and meeting the needs of our users. This information will be used by Generation Tech Support or its partners and affiliates to send communications to users regarding services, products, updates, news, events, and other promotional reasons. This aggregate data contains generic demographic information regarding the statistical analysis of users of Generation Tech Support’s website. This information is not linked to any personal, identifiable information about Generation Tech Support’s users.
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other Personal Information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, including your email address, to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your Personal Information that they collect from Generation Tech Support. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should neither rely upon nor expect, that your Personal Information or private communications will always remain private.
LOG FILES
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. We track trends in users’ usage and volume statistics to create a more efficient and usable site and product offerings, and to determine areas of the site or our services that could be improved to enhance the user and customer experience. Log files are used on Generation Tech Support website, and in any link to Generation Tech Support website from an email.
COOKIES AND RELATED TECHNOLOGIES
When you use the Services, we collect certain information by automated or electronic means, using technologies such as cookies, browser analysis tools, and web server logs. As you use the Services, your browser and other electronic devices communicate with servers operated by us and our services providers to coordinate and record the interactivity and fill your requests for services and information.
The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to Generation Tech Support by your computers or mobile devices. These servers are operated and the cookies managed by us or our service providers.
For example, when you visit the Site, Generation Tech Support and our service providers may place cookies on your computers or mobile devices. Cookies allow us to recognize you when you return, and track and target your interests in order to provide a customized experience. They also help us provide a customized experience and help us to detect certain kinds of fraud. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account and preferences.
Some cookies are temporary, whereas others may be configured to last longer. “Session” cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided, and storing your preferences.
MANAGE YOUR SECURITY SETTINGS
You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain third party advertising companies online at http://www.networkadvertising.org/choices/.
You may manage how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
If you wish to opt out of receiving offers directly from Generation Tech Support service providers, you can follow the opt-out instructions in the emails that they send you.
LINKS TO OTHER PLATFORMS
Our Site may contain links that are not owned or controlled by Generation Tech Support. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read the privacy statements of each and every third-party platform that collects personally identifiable information. This Privacy Policy applies only to information collected by Generation Tech Support.
LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall Generation Tech Support be liable for any indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the content offered on this site, even if Generation Tech Support or a Generation Tech Support authorized representative has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall the total liability of Generation Tech Support under this agreement exceed thirty dollars ($30), regardless of the cause of action, in tort, contract, or otherwise
You hereby agree to release Generation Tech Support and its employees, agents, officers, directors, agents, and its successors and assigns from any and all liability arising out of or related to your access to and use of this site. You understand that this agreement discharges Generation Tech Support and its employees, agents, officers, directors, agents, and successors and assigns from any and all liability to you in respect to injury of person or property, injury to reputation, defamation, or any other loss that may result as a result of your access to and use of this site, its services, or its forums.
INDEMNIFICATION
You hereby agree to defend and hold harmless Generation Tech Support and its employees, agents, officers, directors, agents, successors and assigns from and against any and all losses, liabilities, damages, claims, actions, costs, and expenses (including, but not limited to, any attorneys’ fees and costs) related to or arising out of your access to the Site and use of the Services, its services, or its forums. Generation Tech Support, at its sole discretion, may participate in the defense of any claim or action at your expense and any negotiations for settlement. Generation Tech Support reserves the absolute right to assume exclusive defense and control of any claim or action, subject to indemnification by you, without relieving you of your indemnification obligations.
TRANSMISSIONS
Any material, information or idea you transmit to or post on the Services by any means may be disseminated or used by Generation Tech Support or its affiliates for any purpose whatsoever. Notwithstanding the foregoing, all personal data provided to Generation Tech Support will be handled in accordance with this Privacy Policy.
SECURITY
We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
NOTICE TO RESIDENTS OF COUNTRIES OUTSIDE THE UNITED STATES OF AMERICA
Generation Tech Support is headquartered in the United States of America. Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to this Privacy Policy, regardless of where it is processed or stored
If you have any questions, comments or concerns about our Privacy Policy or our use of your information you can reach us at [email protected], by mail at 402 E Greenway Pkwy Suite 21, Phoenix, AZ 85022, or by phone at 602-374-5624.